Privacy policy

At Masar Footwear, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit www.masarshoes.com or purchase products from our online store. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from Masar Footwear, we may collect the following information:

Personal Information

  • Full Name
  • Mobile Number
  • Shipping Address
  • Billing Address
  • Country and City
  • Postal Code
  • Payment Details (processed securely through third-party payment providers)
  • Order History

Automatically Collected Information

When browsing our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Website
  • Referral Source
  • Cookies and Analytics Data

This information helps us improve website performance, user experience, and security.

2. How We Use Your Information

We collect your information for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Delivering purchased products
  • Managing customer accounts
  • Providing customer support
  • Processing payments securely
  • Sending order confirmations and shipping updates
  • Responding to inquiries
  • Preventing fraud and unauthorized transactions
  • Improving our website and services
  • Personalizing your shopping experience
  • Sending promotional offers, discounts, and new product updates (only with your consent where required)

We never sell your personal information to third parties.

3. Consent

When you provide personal information to place an order, create an account, contact us, or subscribe to our newsletter, you consent to our collection and use of your information for those specific purposes.

If we request your information for marketing purposes, we will either request your explicit consent or provide an option to unsubscribe.

You may withdraw your consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

4. Shopify Platform

Masar Footwear is powered by Shopify, a secure eCommerce platform that enables us to provide our online shopping experience.

Your information is securely stored through Shopify's infrastructure, databases, and applications, protected by industry-standard security measures including firewalls and encryption.

For more information, please review Shopify's Privacy Policy.

5. Payment Security

We do not store your debit card or credit card information on our servers.

Payments are processed securely through trusted third-party payment gateways operating in Oman and supported by Shopify.

All payment providers comply with internationally recognized security standards, including:

  • PCI DSS (Payment Card Industry Data Security Standard)
  • SSL Encryption
  • Secure Payment Authentication

Your payment information is encrypted during transmission and handled only by certified payment providers.

6. Third-Party Services

We may use trusted third-party providers to operate our business, including:

  • Shopify
  • Payment Gateway Providers
  • Shipping & Courier Companies
  • Analytics Providers
  • Customer Support Services

These providers only receive the information necessary to perform their services and are required to protect your information.

Each provider maintains its own Privacy Policy, and we encourage you to review them before using their services.

7. Cookies

Masar Footwear uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart
  • Keep you logged in
  • Improve website performance
  • Analyze visitor behavior
  • Personalize product recommendations
  • Measure advertising performance

You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

8. Analytics

We may use analytics services such as:

  • Google Analytics
  • Shopify Analytics
  • Meta Pixel
  • Other marketing analytics tools

These services help us understand customer behavior, website traffic, and marketing performance. No personally identifiable information is sold or shared for advertising beyond what is necessary for these services.

9. Marketing Communications

With your permission, we may send you:

  • Product launches
  • Exclusive offers
  • Promotional discounts
  • Seasonal collections
  • Newsletter updates

You may unsubscribe at any time using the unsubscribe link included in every marketing email or by contacting us.

10. Data Security

Protecting your information is one of our highest priorities.

We implement industry-standard security measures, including:

  • SSL (Secure Socket Layer) Encryption
  • Secure Shopify Infrastructure
  • PCI-DSS Compliant Payment Processing
  • Restricted Employee Access
  • Firewall Protection
  • Fraud Detection Systems

While we strive to protect your information, no online system can guarantee absolute security.

11. Data Retention

We retain your information only for as long as necessary to:

  • Complete transactions
  • Provide customer service
  • Meet legal obligations
  • Resolve disputes
  • Prevent fraud

When your information is no longer required, it is securely deleted or anonymized.

12. International Data Transfers

As an international eCommerce business serving customers in Oman and India, your information may be processed or stored in countries where our service providers operate.

We ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

13. Children's Privacy

Masar Footwear does not knowingly collect personal information from children under the age of 18.

If we become aware that a child has provided personal information without parental consent, we will promptly delete such information.

14. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Withdraw marketing consent
  • Request a copy of your personal data
  • Lodge a complaint with the relevant data protection authority

To exercise these rights, please contact us using the information below.

15. Third-Party Links

Our website may contain links to external websites.

Masar Footwear is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their Privacy Policies before providing personal information.

16. Policy Updates

We reserve the right to update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technology.

Any changes will become effective immediately upon publication on this page. We recommend reviewing this page periodically.

17. Contact Us

If you have any questions regarding this Privacy Policy, wish to access or update your personal information, or would like to exercise your privacy rights, please contact us.

Masar Footwear

Email: 

Phone: +968 92026716

Website: www.masarshoes.com

Business Hours: Sunday – Thursday | 9:00 AM – 6:00 PM