Terms & Conditions

Last Updated: August 13, 2026

Welcome to Masar Footwear. These Terms & Conditions govern your access to and use of the Masar Footwear website, online store, products, services, and related services.

By accessing our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

For the purposes of these Terms, "Masar," "Masar Footwear," "we," "us," and "our" refer to Masar Footwear, and "you," "customer," and "your" refer to the person accessing our website or purchasing our products.

1. About Masar Footwear

Masar Footwear is an Oman-based footwear brand specializing in Omani-inspired sandals and footwear.

With 28 years of experience in the footwear industry in Oman, we are committed to producing and supplying footwear that combines traditional Omani influence, craftsmanship, comfort, quality, and contemporary design.

Our collections may include men's sandals, women's footwear, shoes, children's footwear, and other footwear products as we expand our product range.

We also operate a wholesale business, with access to 500+ sandal designs and models for retailers, distributors, resellers, and other businesses.

2. Website Use

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the website for any unlawful or fraudulent purpose.

• Attempt to gain unauthorized access to our website, systems, or customer information.

• Interfere with the security or operation of the website.

• Copy, reproduce, modify, distribute, or commercially exploit our website content without written permission.

• Use our website or content to impersonate Masar Footwear or mislead customers.

• Submit false, misleading, or fraudulent information.

• Attempt to introduce malicious software, viruses, or harmful code to our website.

We reserve the right to restrict or terminate access to the website if we reasonably believe that these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, colours, sizes, specifications, and other information displayed on our website are accurate.

However, slight differences may occur due to:

• Screen and device settings.

• Lighting and photography conditions.

• Manufacturing variations.

• Differences between individual production batches.

Product images are intended to provide a representation of the product. Actual colour, texture, finish, or appearance may vary slightly from what appears on your screen.

We reserve the right to correct errors, update product information, modify specifications, or discontinue products at any time without prior notice.

4. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout or payment is completed.

If a product becomes unavailable after you place an order, we will contact you and may offer an alternative product, replacement, or refund where applicable.

5. Sizes and Customer Responsibility

Customers are responsible for selecting the correct size before completing an order.

We recommend reviewing the available size information and, where necessary, contacting our customer support team before placing your order.

If you receive a product and require a size exchange, the request must comply with our 5-day Exchange Policy, including the requirement that the product remains unused and in its original condition.

Please refer to our Shipping, Return & Exchange Policy for complete eligibility requirements.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing your order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method provided by us.

An order confirmation does not necessarily constitute final acceptance of the order.

We reserve the right to refuse, cancel, or limit an order where there is a legitimate reason, including:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraudulent activity.

• Payment issues.

• Incorrect or incomplete customer information.

• Delivery restrictions.

• Technical errors.

• Violation of these Terms & Conditions.

If we cancel an order after payment has been received, the applicable amount will be refunded using the appropriate payment method, subject to the circumstances of the cancellation.

7. Pricing

All product prices displayed on our website are stated in the applicable currency shown at checkout.

Prices may change at any time without prior notice.

Any applicable delivery charges, payment-related charges, taxes, duties, or other charges, where applicable, will be communicated during the checkout process.

We make reasonable efforts to maintain accurate pricing. However, if a product is displayed at an incorrect price due to a technical, typographical, or system error, we reserve the right to cancel the affected order and refund any payment already made.

8. Payment

We use third-party payment providers and payment gateways to process online payments.

Depending on the payment methods available on our website, you may be required to provide information necessary to complete your transaction.

We do not guarantee uninterrupted availability of any particular payment method.

Payment transactions may be subject to the terms, conditions, privacy policies, and security procedures of the relevant payment provider.

If a payment fails, is reversed, declined, or remains incomplete, we may cancel or place the related order on hold until the payment issue is resolved.

9. Shipping and Delivery

Masar Footwear currently offers free standard shipping across Oman.

Orders are processed and dispatched according to our current operational schedule.

Delivery times may vary depending on the delivery location, courier availability, public holidays, weather conditions, operational disruptions, and other circumstances outside our reasonable control.

Delivery estimates are not guaranteed delivery dates.

Customers are responsible for providing accurate and complete delivery information, including:

• Full name.

• Mobile number.

• Delivery address.

• Area or locality.

• Any additional information required by the courier.

Masar Footwear will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or unavailable delivery information provided by the customer.

For complete information, please refer to our Shipping, Return & Exchange Policy.

10. Returns

We provide a 24-hour return policy from the time of delivery, subject to the conditions specified in our Shipping, Return & Exchange Policy.

To qualify for a return:

• The return request must be made within 24 hours of delivery.

• The product must be completely unused.

• The product must be in the same condition in which it was delivered.

• The original box, packaging, tags, accessories, and other supplied items must be retained and returned.

• The product must not show signs of wear, use, damage, alteration, or washing.

We strongly recommend recording a clear unboxing video from the moment the package is opened. An unboxing video can help us verify issues involving damage, missing items, incorrect products, or product condition.

Returns that do not satisfy our eligibility requirements may be rejected.

11. Exchanges

Masar Footwear offers an exchange period of 5 days from delivery, subject to the conditions in our Shipping, Return & Exchange Policy.

An exchange may be requested for an eligible product, including where applicable for size-related issues.

The product must:

• Be unused.

• Not have been worn outdoors or indoors.

• Remain in its original condition.

• Be returned with the original box and packaging.

• Include all original tags, accessories, and supplied items.

• Not have any marks, stains, damage, odour, scratches, or signs of use.

The exchanged product must be returned in the same condition as the product was delivered.

We reserve the right to inspect returned products before approving a return or exchange.

12. Unboxing Video

We strongly recommend that customers record a continuous video while opening their parcel.

An unboxing video can be particularly helpful when reporting:

• Damaged products.

• Incorrect products.

• Missing products or accessories.

• Packaging damage.

• Manufacturing or quality concerns.

Where necessary, Masar Footwear may request an unboxing video or other supporting evidence to assess a claim.

The absence of an unboxing video does not automatically determine whether a claim is accepted or rejected; however, such evidence can significantly assist our team in verifying the condition of the package and product at the time of delivery.

13. Products Not Eligible for Return or Exchange

A return or exchange may not be accepted if the product:

• Has been worn or used.

• Has been damaged after delivery.

• Has visible dirt, stains, marks, scratches, or other signs of use.

• Has been washed, altered, repaired, or modified.

• Is missing its original box or packaging.

• Is missing tags or accessories supplied with the product.

• Is returned after the applicable return or exchange period.

• Has been damaged due to improper handling or storage by the customer.

Certain promotional, clearance, customized, or specially identified products may be subject to additional or different return conditions, which will be communicated on the relevant product or offer page.

14. Refunds

Where a refund is approved, the refund will be processed according to the applicable payment method and our refund procedures.

The time required for the refunded amount to appear in your account may depend on the payment provider, bank, card issuer, or financial institution.

Masar Footwear is not responsible for delays caused by third-party payment providers or banking institutions after the refund has been initiated.

Where a return does not meet our eligibility requirements, the refund may be declined.

15. Wholesale Orders

Masar Footwear also provides wholesale footwear solutions for retailers, distributors, resellers, and businesses.

With 28 years of experience in Oman and a collection of 500+ sandal models and designs, wholesale customers may contact our team for information regarding:

• Available models.

• Wholesale pricing.

• Minimum order quantities.

• Product availability.

• Custom requirements.

• Manufacturing capabilities.

• Bulk orders.

• Distribution opportunities.

Wholesale orders may be governed by separate commercial terms, pricing, payment conditions, minimum order quantities, production timelines, shipping arrangements, and other conditions agreed between Masar Footwear and the wholesale customer.

The standard consumer return and exchange policy may not automatically apply to wholesale or bulk orders unless specifically agreed in writing.

For wholesale enquiries, please contact our team through the wholesale enquiry form or the contact details provided on our website.

16. Intellectual Property

All content appearing on the Masar Footwear website, including but not limited to:

• Brand names.

• Logos.

• Product photographs.

• Product descriptions.

• Graphics.

• Website design.

• Text.

• Videos.

• Illustrations.

• Icons.

• Marketing materials.

is owned by or licensed to Masar Footwear and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit any website content without our prior written permission.

The Masar Footwear name, logo, branding, product images, and related brand assets may not be used in a manner that suggests an unauthorized partnership, endorsement, or affiliation.

17. Customer Reviews and User Content

If you submit a review, photograph, video, testimonial, comment, or other content to Masar Footwear, you confirm that:

• You have the right to submit the content.

• The content is truthful and not intentionally misleading.

• The content does not violate the rights of another person or business.

• The content does not contain unlawful, offensive, abusive, or defamatory material.

By submitting content to us, you grant Masar Footwear permission to use, reproduce, publish, display, and distribute that content for legitimate business, marketing, promotional, and website purposes, subject to applicable law.

We reserve the right to remove or decline user-generated content that violates our policies or applicable law.

18. Third-Party Links and Services

Our website may contain links to third-party websites, applications, payment providers, delivery services, social media platforms, or other external services.

These third-party services operate independently from Masar Footwear and may have their own terms and privacy policies.

We are not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.

Customers should review the relevant third-party terms before using those services.

19. Privacy

Your use of our website and the handling of your personal information are also governed by our Privacy Policy.

We may collect and process information necessary to operate our online store, process orders, provide customer support, arrange delivery, process payments, improve our services, and conduct marketing activities where permitted.

Please read our Privacy Policy for detailed information about how your personal information is collected, used, stored, and shared.

20. Website Availability

We aim to keep the Masar Footwear website available and functioning properly. However, we do not guarantee that the website will always be:

• Available without interruption.

• Free from errors.

• Free from technical problems.

• Free from viruses or other harmful components.

The website may occasionally be unavailable due to maintenance, updates, technical problems, security issues, hosting problems, or circumstances beyond our reasonable control.

21. Limitation of Liability

To the extent permitted by applicable law, Masar Footwear will not be responsible for losses arising from circumstances beyond our reasonable control, including:

• Courier or logistics delays.

• Natural events.

• Weather conditions.

• Public holidays.

• Government restrictions.

• Internet or telecommunications failures.

• Payment gateway failures.

• Third-party service interruptions.

• Website downtime.

• Unauthorized access caused by circumstances outside our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

22. Force Majeure

Masar Footwear will not be considered in breach of these Terms where performance is delayed or prevented by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, fire, war, civil unrest, government actions, strikes, transportation disruptions, supply chain disruptions, epidemics, pandemics, technical failures, power outages, telecommunications failures, or other similar events.

We will make reasonable efforts to resume normal operations as soon as reasonably possible.

23. Fraud and Suspicious Transactions

We reserve the right to investigate and take appropriate action regarding orders that appear fraudulent, suspicious, abusive, or unauthorized.

This may include:

• Cancelling an order.

• Holding an order for verification.

• Requesting additional information.

• Restricting an account.

• Refusing future transactions.

Where legally required, information relating to suspected fraudulent or unlawful activity may be disclosed to the appropriate authorities or service providers.

24. Changes to These Terms

Masar Footwear reserves the right to update or modify these Terms & Conditions from time to time.

Changes will become effective when the updated version is published on our website unless a different effective date is stated.

We encourage customers to review this page periodically.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

25. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the Sultanate of Oman, subject to any mandatory rights and protections applicable to consumers.

Any dispute arising from the use of our website, products, or services shall be handled in accordance with the applicable laws and procedures of the Sultanate of Oman.

Nothing in these Terms is intended to remove or restrict any mandatory consumer rights provided by applicable law.

26. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where permitted by law.

The remaining provisions will continue to remain in full force and effect.

27. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and Shipping, Return & Exchange Policy, constitute the terms governing your use of the Masar Footwear website and your purchase of products through our online store, except where separate written terms apply.

28. Contact Us

If you have questions regarding these Terms & Conditions, orders, products, wholesale enquiries, payments, delivery, returns, or exchanges, please contact Masar Footwear.

Masar Footwear
Location: Oman
Email: [Your official email address]
Phone / WhatsApp: +968 92026716
Website: https://masarshoes.com/

For wholesale enquiries, please use our Wholesale Enquiry form or contact our team directly.

Thank you for choosing Masar Footwear.